ATLANTIC-ACM Announces 2024 U.S. Business Connectivity Service Provider Excellence Awards – Journal Important Web

BOSTON, July 10, 2024–(BUSINESS WIRE)–Leading investigate consultancy and mart travail concern ATLANTIC-ACM declared its 2024 U.S. Business Connectivity Service Provider Excellence Awards. The awards are supported on analyse feedback from 1,050 playing services buyers who provided over 2,900 traveler limited evaluations of assist take and creation calibre for their underway providers.

ATLANTIC-ACM introduced the Business Connectivity Report Card analyse in 2006 to provide assist providers a genuinely disinterested client undergo benchmarking accumulation along with insights on movement acquire kinetics and client purchase priorities.

The wireline playing services mart is continually evolving cod to dynamical client needs and advancements in technology. The most grave purchase considerations for project and SMB customers rest Network Performance, Network Security, Price, and Customer Service. Customers are progressively movement their outlay absent from Legacy Voice and IP VPN/MPLS services, opting instead for more cost-effective and higher-capacity solutions same Waves, DIA, Broadband, Ethernet, VoIP, as substantially as Managed Services. Demand for section products continues to increase, with premises-based section appliances and cloud-based section having the maximal penetration.

ATLANTIC-ACM gives awards crossways digit traveler groups, Large Service Providers and Midsized Service Providers, which are segmented supported on amount estimated wireline revenue. ATLANTIC-ACM recognizes the crowning Large Service Providers and Midsized Providers in apiece field effective category, as substantially as the maximal compounded cipher for calibre and toll ratings (value) in accumulation and voice.

The 2024 winners for Large Providers are:

• Verizon: Brand, Sales Reps, Service Delivery (tied with Spectrum), Network Performance, Customer Service

• Spectrum Enterprise: Service Delivery (tied with Verizon), Voice Value

• Cox: Billing

• Comcast Business: Data Value (tied with Lumen)

• Lumen: Data Value (tied with Comcast)

The 2024 winners for Mid-Sized Providers are:

• Crown Castle: Brand, Sales Reps, Customer Service, Service Delivery (tied with Altice), Billing

• Cogent: Network Performance, Data Value

• Vonage: Voice Value

• Altice: Service Delivery (tied with Crown Castle)

About ATLANTIC-ACM

ATLANTIC-ACM is a directive strategic consultatory and mart travail consulting concern to the medium and profession sectors, serving operators and investors manoeuver dynamical mart dynamics, economies, and technologies since 1991. For more information, meet ATLANTIC-ACM’s website at http://www.atlantic-acm.com.

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Contacts

Marta Duran
ATLANTIC-ACM
617-377-4201