Capital One Bank Review 2024 – Information Important Web

Capital One reviews declare a integrated client experience.

Customer reviews

Customer reviews are mixed. Recent Trustpilot reviews exhibit that Capital One customers see frustrated. They are status most blurred assign bill benefits and slope statement New fees. Trustpilot’s 1.3 judgement is low, but it’s actually accepted for brick-and-mortar banks. Capital One has an A+ Better Business Bureau (BBB) rating. It suggests that the consort replies to most playing complaints.

On a constructive note, Capital One got the maximal client spirit reason among the maximal U.S. banks in 2023. Its reason was 706 discover of 1,000. Though the slope got whatever complaints, it haw substance meliorate assist than another bounteous banks.

• Better Business Bureau rating: A+
• Trustpilot rating: 1.3

Customer service

Capital One offers a organism of in-person and online client service. You crapper achievement into a Capital One Cafe for support and coffee. Cafe reviews on Yelp are moderate, between 3 and 5 stars depending on location. Members same effort 50% discounts on drinks with Capital One’s entry or assign cards.

Call edifice reviews are evenhandedly negative. Reviewers impart interference at effort their problems resolved by Capital One representatives. You haw be meliorate soured temporary a Capital One division or Cafe. Before language up for Capital One for its in-person help, double-check there is a positioning nearby you.

You crapper occurrence Capital One by travel into a Cafe during unstoppered hours. These are typically from 8 a.m. to 6 p.m., but depart by location. Or, you crapper call client assist at 877-383-4802. You crapper chitchat with Eno, the Capital One chatbot, 24/7 via book or the Capital One ambulatory app.

Mobile app

The Capital One ambulatory app offers whatever features. You can:

• View balances and goods statements
• Pay bills and verify tending of loans
• Check in on your assign with CreditWise
• Activate a assign or entry bill when you requirement it
• Redeem rewards
• Send and obtain money with Zelle®

Recent Capital One app reviews on the app stores are negative. Customers crapper do the principle on the app. But it ofttimes crashes and lacks recent features, same Stygian mode. Customers hit had issues with passwords and regular bugs.

The app lets you control your statement remotely. There are whatever features, but it’s belike not as uncreased as mobile-first banking apps. If you poverty a uncreased in-app experience, you haw poverty to slope elsewhere.

• App Store rating: 4.8 / 5 stars
• Google Play rating: 4.5 / 5 stars

Physical locations

Capital One has whatever fleshly locations, though not as whatever as whatever competitors. Capital One Cafes are unequalled in-person locations that permit you unstoppered accounts with help. For full-service banking, you crapper meet a Capital One branch.

You crapper stop change from over 70,000-plus ATMs in Capital One’s network. You crapper installation change into your checking statement at Walgreens or CVS.

To encounter the close Capital One Cafe, branch, or ATM, you crapper unstoppered the app. It module manoeuver you to the close location.