N.J. accumulation gets liberated internet in deciding with Optimum Cable over slummy assist – Information Global Online

Dunellen and figure another communities reached a settlement with Altice USA, the telegram broadcasting and internet bourgeois that operates Optimum, partitioning a three-year disagreement over slummy assist and client assist complaints, officials said Thursday.

As conception of the settlement, Altice army has united to wage Dunellen Public Library with liberated 1G internet assist “three nowadays more coercive than the previously acquirable service,” officials said in an announcement.

The raise module wage the accumulation with accumulated internet speeds from 300 Mbps to 1,000 Mbps, officials said.

While the 1G internet assist typically costs $365 per month, Dunellen Public Library is receiving the enhanced connectivity at no cost, per the deciding authorised by the New milker Board of Public Utilities.

“We’re bright to wager a partitioning to the issues we’ve old with Altice army that module goodness the residents of Dunellen as substantially as the Dunellen Public Library, which is an valuable inventiveness to our community,” Mayor Jason Cilento said in a statement.

Altice army did not directly move to a letter to comment.

Dunellen was digit of 10 communities that filed complaints with the New milker Board of Public Utilities in 2021 most issues with Altice USA’s service, officials said.

Complaints were also filed by officials in Green Brook, Hamilton, Howell, Jackson, Montville, North Brunswick, Piscataway, Robbinsville and Sayreville.

The complaints included regular and daylong assist disruptions, contradictory connections and fluctuating internet speeds, daylong move times, slummy client service, and an quality to obtain passable responses to these complaints from the consort both before and during the COVID-19 pandemic, according to the Jan. 10 deciding agreement.

The Board of Public Utilities reviewed over 300 comments and complaints from Altice army customers during its ensuant investigation, the deciding states.

The commission institute “the maximal sort of complaints amassed on andante or inconsistent internet service, long stop times, primitive client assist staff, move pain reports, assist inadequacies, and coverall vexation with the services provided,” according to the settlement.

“Both the customers and municipal representatives together serviceable that Altice had unsuccessful in its obligation to wage safe, competent and comely assist to their residents,” the deciding states.

Altice army has sworn to a three-year constituent to come some of the concerns upraised in the investigation, according to the agreement.

As conception of its commitment, the consort module equip a peak of $11 meg in the action of its internet bringing Optimum customers in New Jersey, per the settlement.

Altice army also promised to wage accord updates on its progress, wage meliorate client assist and advocator at small digit accord circumstance or start with apiece of the 10 communities participating in the settlement, according to the agreement.

Altice army provides internet, TV, and sound services to nearly 5 meg customers crossways 21 states, according to its website.

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Jackie Roman haw be reached at jroman@njadvancemedia.com.